This Privacy Policy describes how Illini Cleaning and Painting, a sole proprietorship owned by Jermaine Williams ("Company," "we," "us," or "our"), collects, uses, and protects your personal information when you use our website or contact us for services.

Definitions

Company means Illini Cleaning and Painting, a sole proprietorship owned by Jermaine Williams, located at 2701 Willowpark Dr, Champaign, IL .
Service means the Company website at illinicleaningandpainting.com and any advertisements or communications operated by the Company.
Personal Data means any information that relates to an identified or identifiable individual.
You means the individual accessing the Service or, where applicable, a company or entity on behalf of which that individual is accessing the Service.

Information We Collect

We may collect the following types of personal data when you contact us, submit a form, or engage with our Service:

First and last name
Email address
Phone number
Property address or general location
Comments, project descriptions, or other information you voluntarily provide

We do not collect payment card data directly. We do not use cookies for tracking or advertising purposes beyond basic functionality.

How We Use Your Information

We use the personal data we collect for the following purposes:

To provide, maintain, and improve our services
To contact you by email, phone, or SMS regarding your inquiry, estimate, appointment, or project
To send appointment reminders, booking confirmations, and service-related notifications
To manage and respond to your requests
To comply with legal obligations and protect the security of our operations

Mobile Communication Policy

When you initiate contact through our website chat widget or verbally agree to receive text messages, you consent to receive SMS communications from Illini Cleaning and Painting. These messages may include appointment reminders, booking confirmations, payment reminders, and service notifications.

Mobile opt-in data and consent are never shared with third parties for marketing purposes.

Message and data rates may apply.
Message frequency varies depending on your interactions with us.
To opt out of SMS messages at any time, reply STOP to any message you receive from us.
For help, reply HELP or contact us directly.

Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with service providers who assist us in operating our business (such as scheduling or communication platforms), only to the extent necessary and under confidentiality obligations. We may also disclose information when required by law or to protect our legal rights.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk.

Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the most recent revision at the top of this page. Continued use of our Service after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Illini Cleaning and Painting, a sole proprietorship owned by Jermaine Williams
2701 Willowpark Dr, Champaign, IL
Phone: (217) 600-2856
Email: illinoiscleaningandpainting@gmail.com